Privacy Policy

Last Updated: February 28, 2025

1. Introduction

Welcome to Chaners ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chaners.com, including any other media form, media channel, mobile website, or mobile application related or connected to it (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Data Controller

Chaners is the data controller and responsible for your personal data. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us at:

Email: contact@chaners.com

Postal address: 24 rue Archange, 91400 Orsay, France

3. Personal Data We Collect

We may collect several types of information from and about users of our Site, including:

  • Personal Identifiers: Name, email address, and other contact information when you provide it to us, such as when you fill out a contact form.
  • Usage Data: Information about how you use our website, products, and services.
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
  • Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies. For more information, see our Cookie Policy section below.

4. How We Collect Your Data

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your identity and contact information by filling in forms or by corresponding with us by email or otherwise.
  • Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources, such as analytics providers (like Google).

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we must have a legal basis for processing your personal data. We rely on the following legal bases:

  • Consent: Where you have given us explicit consent to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.

6. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide, maintain, and improve our Site and services.
  • To respond to your inquiries and fulfill your requests.
  • To send administrative information to you, such as changes to our terms, conditions, and policies.
  • To personalize your experience on our Site.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our services, identifying usage trends, and operating and expanding our business activities.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Data Sharing and Transfers

We may share your personal data with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as web hosting, data analysis, payment processing, and customer service.
  • Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Some of our external third parties may be based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

9. Your Data Protection Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you wish to exercise any of these rights, please contact us at contact@chaners.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

10. Cookie Policy

Our Site uses cookies and similar tracking technologies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following types of cookies:

  • Strictly Necessary Cookies: These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site.
  • Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality Cookies: These are used to recognize you when you return to our Site. This enables us to personalize our content for you and remember your preferences.
  • Targeting Cookies: These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.

11. Changes to the Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: contact@chaners.com

Postal address: 24 rue Archange, 91400 Orsay, France

13. Complaints

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.